Refund Policy

At InstaPeps, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product is defective, damaged, or incorrect upon arrival

  • The request is made within [7–14 days] of receiving the product

  • The item is unused, in its original packaging, and in resellable condition

2. Non-Refundable Items

We do not offer refunds for:

  • Products that have been used or damaged after delivery

  • Items not in their original condition or packaging

  • Sale or clearance items (if applicable)

  • Change of mind (unless stated otherwise)

3. Refund Process

To request a refund:

  1. Contact our support team at [Insert Email] with your order details

  2. Provide clear photos (if the item is damaged or incorrect)

  3. Wait for approval and return instructions

Once your request is approved, you may be required to return the product to us.

4. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

5. Refund Approval

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider again

  • Contact your credit card company (processing times may vary)

  • If the issue persists, contact us for assistance

7. Order Cancellations

Orders can only be canceled within [12–24 hours] of placing them. After this period, orders may already be processed or shipped.

8. Contact Us

For any refund-related questions, please contact